Help
How PIToolkit works.
Guides for investigators using PIToolkit and for clients using their investigator's secure portal, plus fixes for common problems. PIToolkit isn't open yet: these describe the product as it's built today.
Start here
- Getting started and signing upCreate your PIToolkit account: what you need, what signup does with your password, the recovery key step, and setting up your workspace.
- Your recovery kit, and why we can't reset your passwordForgot your password? Your 12-word recovery key gets you back in, with your second factor if two-factor is on. How to store, use and replace it.
- Creating and managing casesCreate a case, move it through its five phases, close it with a retention period, keep notes, and find cases with filters and exact search.
- Uploading evidenceAdd photos, video, audio and PDFs to a case. Files are encrypted in your browser first. File types, the 1 GB limit, and what happens on a weak connection.
- Inviting clients to the portalInvite a client to a case, approve their safety code, share reports and files with them, and end their access. Returning clients keep one account.
Fix a problem
For investigators
Getting started
Account and security
Cases and contacts
Evidence
Time and reports
Client portal and messaging
Plans and billing
Your data and privacy
For clients using an investigator's portal
Getting started
Your case
Account and security
Still stuck?
Email support@pitoolkit.com; we reply within 2 business days. For a security problem, use security@pitoolkit.com. Please don't send case details, passwords or recovery keys by email; we'll never ask for them.